top of page

F&Q'S

See any questions we haven't answered ? let us know 

1644906009635a108be99146a7c4f.jpg

"I can't recommend this store highly enough. The Stylist was wonderful with my daughter and found her the perfect dress. Nothing was too much trouble. Their range is endless with styles, colours and sizes. We walked out of the store commenting what an amazing experience it was. Save yourself the running around and head straight to Nova Chic." - Sonia Mcleod 

201459051_1221202398290145_1995977623720303644_n.jpg

How many people can I bring ?

 Formal /Mother of The Bride/Other 

-  All formal gown customers are required to bring a parent or guardian with                     them.

-  Bridesmaids and the Bride ONLY ! - We kindly ask that no other people attend the          appointment due to the space of the boutique. 

Are masks still required in store?

- YES for all guests.

Are photos allowed?

- Unfortunately No. But you are welcome to take photos when you say yes to the dress!.....

How long will my gown take to be delivered ?

- If you need to order a gown, delivery time is 16-20 weeks. We do have a large variety that can be purchased off the floor. 

What if my event is less then 4-6 months away ?

- Its ok ! we have rush option which means delivery can be 12-14 weeks or even super rush depending on the designer which can be 2-3 weeks. 

Do you sell gowns off the floor ?

- Yes all gowns can be purchased off the floor

What size do you sell ?

-  Our instore samples range from a size 4 to a size 24.

Do surcharges apply ?

- Sometimes yes, on custom order colours and some sizing - but don't worry your stylist will discuss this with you in store !

Do you stock accessories ?

- We have limited veil & jewellery options however located downstairs is Newcastle Bridal House and they have a large range of hair, jewellery and veil accessories 

How long do appointments go for?

-Formal/Mother of The Bride /Other-

  Appointments go for 30 min 

-Bridesmaids-

  Appointments go for 1 hour

Can my friend and I try on at the same time?

- Unfortunately no. We do this to allow each person there time to shine, but we can     do back to back appointments!

277568050_1402063996870650_369509170242896349_n.jpg

"Emma was the most incredible, helpful team member. She moved mountains to aid me in my search for the perfect dress and I felt like a long time friend by the time I left. She is an incredible asset to the team and I can't wait to wear my dream gown! The store had so many gowns in all sorts of colours and styles. I can't recommend this place enough!!!" - Ellen Kane

277756446_1402763483467368_6038927751320214694_n.jpg
bottom of page